Shipping and Delivery

We want to make sure you know exactly what you’re getting when you order from us, so here are all the details you will need to know for shipping and delivery:

International Delivery

The Bicycle Store now delivers to over 140 countries worldwide. Freight options are dependent on parcel weight and include Air Mail and Registered Air Mail. We do not charge handling fees and any discounts on freight we receive are passed onto our customers.  Delivery times vary dependant on destination, please allow 5-14 working days for delivery.

National Delivery

We deliver parts and accessories to all states and territories in Australia. All products are delivered using eParcel, Australia Post or Star Track Express. Please allow 3-7 working days for delivery of parts, accessories, clothing or bikes. Some items may take longer – subject to stock levels and availability.  Remote country areas may take up to 14 days.  Please note that public holidays, floods, strikes, storms and road closures can further disrupt freight and thus delivery could take longer under these circumstances.

Bicycle Delivery

We also deliver bikes fully assembled to the Sydney Metropolitan, Newcastle and Central Coast regions.  Delivery costs are displayed both in the shopping cart and checkout areas. We are unable to send some bicycle brands in boxes, to check on our current delivery restrictions and which bike brands are affected see the Manufacturer and Supplier Policies for further information.

Damaged or Missing Goods

Due to insurance conditions placed upon us by carriers, it is imperative that upon receiving your delivery that you immediately notify us if there is any missing items from your order, we need to receive notification within 48hours of the items being delivered. We advise caution when accepting boxed packages which are damaged, we suggest ensuring your items are not damaged before signing off on delivery.Please Note: Acceptance of delivery voids any liability to freight company.

How to Calculate Freight Cost

If you want to calculate freight on a single item, the easiest way to do this is on the product detail page of the item you wish to purchase, directly underneath the product photos on the left-hand side, simply enter your postcode and the freight amount will be displayed, if however you have more than one item in cart, please use the following procedure to calculate your freight amount.